Comprehensive Home System Service Plans
Audio Video Illusions has always focused on delivering the highest level of care and support for your home’s technology systems. To continue providing you with the best experience, we’re excited to introduce our new Service Plans, offering various levels of support for your A/V, network, and surveillance systems.
We now offer a range of service plan options designed to meet your specific needs.
Whether you’re looking for basic support or concierge-level service, we have a plan that fits your needs. These plans provide peace of mind, knowing your systems are professionally monitored, maintained, and optimized for top performance.
If you have any questions or would like to discuss which plan is best suited for you, don’t hesitate to reach out. We’re here to ensure your home technology continues to work flawlessly.
Thank you for being a valued client. We look forward to continuing to serve you!
Basic Care
This no frills plan, ideal for simple systems in vacation homes, offers a low cost alternative for clients who are content with the basic break-fix model for service during standard business hours, but prefer the price protection and consistency of fixed priced and uniform billing.
Plan Features
- Remote System Care
- Advanced on-site service and phone support hours: Mon-Fri, 9:00 AM - 5:00 PM
- Complimentary site visits for service or support 1 per year
- 25-Point Wellness system checkup: 1 visit per year
- Remote Service Hours: 24/7/365 phone, email, text
- Priority scheduling: 3 business days
- Guaranteed response time: Less than 1-hour
- Internet and CableTV troubleshooting
Additional Notes
- Monitoring, updating and resolving system issues
- 24/7 Network Monitoring
- How fast we respond to an on-site service request: 3 business day
- Our techs clean, test and update your system on-site: 1 visits per year
- 24-Hour Online and Telephone support
- On-site and phone service beyond our regular business hours: Mon-Fri, 9:00 AM - 5:00 PM
- How fast we respond to a remote system or call-in notification: Less than 1-hour
- Monitoring and assistance with ISP issues
Essentials Care
Electronic Systems endure wear and tear, and like cars, require regular maintenance, care, and updates in order to function properly and reliably. The Essential Care plan extends Audio Video Illusions, Inc one-year warranty in one-year increments and adds services focused on maintaining system health with the goal of ensuring the continual and dependable use of standard features.
Plan Features
- VIP Member Status
- Remote System Care
- Advanced on-site service and phone support hours: Mon-Fri, 8:00 AM - 6:00 PM
- Guaranteed response time: Less than 1-hour
- Complimentary Truck Roll Fees for service or support: 3-hours per year
- WiFi credential management
- Power management for surge/brownouts
- Annual WiFi network scan
- ISP Concierge
- Transferable
- Proactive remote system monitoring
- Remote Service Hours: 24/7/365 phone, email, text
- Priority scheduling: 2 business days
- Complimentary site visits for service or support 3 per year
- 25-Point Wellness system checkup: 2 visits per year
- Recorded surveillance video footage retrieval
- Network configuration management
- Internet and CableTV troubleshooting
- Remote system access
Additional Notes
- Dedicated support team for your system
- Monitoring, updating and resolving system issues
- 24/7 Network Monitoring
- How fast we respond to an on-site service request: 1 business day
- Complimentary site visits for service or support: Site visits for service or support at no added charge
- Document and manage WiFi network credentials and revisions
- We monitor and reset your system due to electrical issues
- On-site review of network speed and coverage
- We contact your ISP for troubleshooting directly
- Transfer your plan to new homeowner or take to your new home
- Your system notifies us of issues, often before you know
- 24-Hour Online and Telephone support
- On-site and phone service beyond our regular business hours: Mon-Fri, 8am-6pm
- How fast we respond to a remote system or call-in notification: Less than 1-hour
- Our techs clean, test and update your system on-site: 2 visits per year
- Assistance with finding archived security camera recordings
- Remote management of your network components
- Monitoring and assistance with ISP issues
- Connect to your system outside of your home on mobile device
Premier Care
For those clients who appreciate and expect concierge level service, the Premier Care plan offers clients a more personalized and customized approach to their homes electronics while also striving to achieve enhanced systems performance, which together serve to optimized the user experience.
Plan Features
- VIP Member Status
- Remote System Care
- Advanced on-site service and phone support hours: Mon-Sat 8:00 AM - 8:00 PM
- Guaranteed response time: Less than 1-hour
- Complimentary site visits for service or support 5 per year
- 25-Point Wellness system checkup: 4 visits per year
- Rack Intelligence
- Streaming music and video setups
- Recorded surveillance video footage retrieval
- Network configuration management
- Internet and CableTV troubleshooting
- Remote system access
- Proactive remote system monitoring
- Remote Service Hours: 24/7/365 phone, email, text
- Priority scheduling: 1 business day
- Complimentary equipment repair service
- Complimentary Truck Roll Fees for service or support
- Early Access
- Lighting and shade scene reprogramming
- WiFi credential management
- Power management for surge/brownouts
- Annual WiFi network scan
- ISP Concierge
- Transferable
Additional Notes
- Dedicated support team for your system
- Monitoring, updating and resolving system issues
- 24/7 Network Monitoring
- How fast we respond to an on-site service request: 1 business day
- Complimentary equipment repair service: Includng diagnosis, removal, repair and reinstallation
- Our techs clean, test and update your system on-site: 4 visits per year
- Rack power, temperature, humidity and moisture sensing
- Ongoing support for streaming media
- Assistance with finding archived security camera recordings
- Remote management of your network components
- Monitoring and assistance with ISP issues
- Connect to your system outside of your home on mobile device
- Your system notifies us of issues, often before you know
- 24-Hour Online and Telephone support
- On-site and phone service beyond our regular business hours: Mon-Sat, 8am-8pm
- How fast we respond to a remote system or call-in notification: Less than 1-hour
- Complimentary site visits for service or support: Site visits for service or support at no added charge
- Early access and priority installation of the latest tech for your system
- We’ll update your lighting and shade scene presets
- Document and manage WiFi network credentials and revisions
- We monitor and reset your system due to electrical issues
- On-site review of network speed and coverage
- We contact your ISP for troubleshooting directly
- Transfer your plan to new homeowner or take to your new home
Interested in our Comprehensive Home System Service Plans?
We’re here to help!
We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help.
